We want you to be 100% satisfied with your purchase from AlfZone. If you’re not happy, you may return eligible items under the following conditions:

  1. Return Eligibility
  • Items must be unused, in original packaging, with tags attached.
  • Return requests must be made within 7 days of receiving the product.
  • Certain items (e.g., perfumes, cosmetics) are non-returnable due to hygiene reasons unless damaged or defective.
  1. Return Process
  1. Submit a Request – Contact our support team at support@alfzone.com with your order details.
  2. Approval & Instructions – If approved, we will guide you on returning the item.
  3. Inspection & Refund – Once received and inspected, we will process a refund/store credit within 7-10 business days.
  1. Refund Policy
  • Full Refund: If the product is defective or incorrect.
  • Partial Refund/Deductions: If the item is not in its original condition.
  • No Refund: If the item is returned beyond the allowed timeframe or is ineligible.
  1. Exchange Policy
  • Exchanges are allowed only for defective or incorrect items.
  • If the desired item is unavailable, a refund/store credit will be issued.
  1. Shipping Costs
  • Customer pays return shipping unless the item was incorrect or defective.
  • Refunds exclude original shipping costs.

For return inquiries, contact us at: support@alfzone.com